Help

How Do I Buy Products?
Are You A Registered Company?
Why Are Your Prices So Low?
What If Order A Product And Don't Like It?
Are You An Official Supplier Of Teamwear Products?
What Security Measures Do You Take To Ensure My Personal Details Are Safe?
What Security Measures Do You Take To Ensure My Credit/Debit Details Are Safe?
How Are Items Delivered?
Can You Deliver On A Saturday?
Can You Deliver On A Sunday?
How Much Is Delivery?
Do You Ship To International Locations?
Can I Order By Telephone?
Can I Pay By Cheque?
Can You Deliver To A Work Address?
Can I Write To You?
Do You Have An Email Address?

How Do I Buy Products?  (top »)

Buy Online
Find and select the product(s) you want to buy. Start with the LH menu to find groups of similar products then click through to detail pages for individual items.

We make it easy for you to add various sizes as well as associated product items without the need to keep moving through menus.

We even show your Basket below the main product details so you don't have to go back and forth to a separate basket when building a kit order containing many items and mixed sizes.

When you are happy with your Basket selection choose to checkout.

Our Website has one of the fastest checkouts available. You don't need to register (although there is an automatic option if you want) , and you can checkout on one single page.

Everything is secure and your Credit/Debit card details are fully encrypted. We never store these details either.

We accept all major Credit/Debit cards and operate the 3-D secure system for certain types of Debit Card.

Pay Over the Phone
It's faster and easier to complete your order online but if you want to pay over the phone then no problem.

Just compile the details of your order including the SKU (product code) for each item and call our sales line on Tel: 01202 690004

Are You A Registered Company?  (top »)

Yes we are and these are our details:

Football Team Kit Ltd. - Registered in England No. 07190092

Head Office Address & Trading Address
44 Balena Close
Creekmoor Industrial Estate
Poole
Dorset
BH17 7DY

You can write to us at the above address regarding any matter and our customer services number is Tel: 01202 690004

Registered Office Address
101 Hasler Road
Poole
Dorset
England
BH17 9AL

Why Are Your Prices So Low?  (top »)
We stay as lean as possible with the scale of our warehousing to keep our overheads to a minimum. This means we can pass on savings to our customers.

We stock items that sell on a daily basis such as balls, bibs and other equipment. Most of our football teamwear is ordered immediately a customer order is received and can be with us as quickly as 48 hours. We then pick, personalise and ship out rapidly.

This approach means we can offer the widest range of football teamwear in the UK. That's all the ranges from all the main manufacturers to give you unrivalled choice.

What If I Order A Product And Don't Like It?  (top »)
Football Team Kit offers a no quibble 14-day refund in full on any non-personalised product, whatever the reason. All we insist on is that the products are returned unused, in their original packaging and with all manufacturers tags still attached. Return shipping cannot be refunded. As with any other supplier though, we cannot refund the cost of any item that has been personalised unless the product is materially defective. In this case we will not only issue a full refund, but will reimburse the return shipping.

Are You An Official Supplier Of Teamwear Products?  (top »)
We are an official supplier of many manufactures products. Some products however are sold through authorised intermediaries, as this is the way some manufacturers insist products are sold throughout the market. Prices are equally competitive through either sales channel and manufacturers guarantees are always valid.

What Security Measures Do You Take To Ensure My Personal Details Are Safe?  (top »)
When you register for an account or move into the shopping checkout you will see that the Website browser title changes from http to https. This means your data is being entered directly into a secure folder on the server and the Geotrust Security Seal validates this process. We will never disclose or sell your private data, including Emails to any third party - period!

What Security Measures Do You Take To Ensure My Credit/Debit Details Are Safe?  (top »)
Unlike personal data, Credit/Debit card details are never stored on our server. When you submit your order for payment, the fully secure integrated Sage Pay gateway encrypts your Credit/Debit card details so they can never be intercepted in transit. When you make a subsequent order, you can pull in your billing address and delivery address in one mouse click for speed, but you will always have to add your Credit/Debit card details manually.

How Are Items Delivered?  (top »)
Items are delivered either by Royal Mail or by courier such as DHL. The carrier will depend on the product type and size of the order. You will be advised automatically by Email as regards how your goods have been despatched and a signature will be required whatever the delivery method.

Can You Deliver On A Saturday?  (top »)
We can deliver on a Saturday by only special arrangement. If you require a Saturday delivery, please complete your order online choosing a standard delivery option. Then call our customer services team on Tel: 01202 690004 to upgrade your delivery.

Can You Deliver On A Sunday?  (top »)
Unfortunately we cannot deliver on a Sunday.

How Much Is Delivery?  (top »)
Delivery is based on the total weight of your goods. We ship and order under 1.5kg in weight for £3.95 or you can request a faster 24-hour delivery for £6.95. Orders over 1.5kg are shipped for £6.95 or you can request a faster 24-hour delivery for £9.95.

Do You Ship To International Locations?  (top »)
Yes we can ship Internationally. Just select the appropriate option in the checkout.

Can I Order By Telephone?  (top »)
We always encourage customers to order online because it is fast, efficient and secure. However, if you want to order online just call our customer services team on Tel: 01202 690004.

Can I Pay By Cheque?  (top »)
Unfortunately we only accept cheques from personal callers.

Can You Deliver To A Work Address?  (top »)
Yes we can deliver to a work address but a signature will be required. Please note we cannot be held responsible for any loss if goods are signed for by a third party but not taken possession of by the customer.

Can I Write To You?  (top »)
You can write to us at the following address and we will do our best to respond within 7 days:

44 Balena Close
Creekmoor Industrial Estate
Poole
Dorset
BH17 7DY

Do You Have An Email Address?  (top »)
To protect against spam harvesting we do not display an Email address on our site. However you can submit a message through the Email submission form on our Contact Us page.